Consumer rights
Withdrawal Information
Right of withdrawal for paid services (Premium subscription, VIP, Diamond, OBSBot, and giveaway system licenses) plus model withdrawal form.
1. Right of withdrawal
If you are a consumer, you generally have the right to withdraw from paid contracts for digital services, software licenses, or time-limited digital usage rights within fourteen days without giving any reason.
2. Withdrawal period
The withdrawal period is fourteen days from the date of contract conclusion.
3. Exercising withdrawal
To exercise your right of withdrawal, you must inform us by means of a clear statement (e.g., a letter sent by post or an email) of your decision to withdraw from this contract. You can reach us at:
Provider: Heiko Barthelmes
Address: Maria-Luiko-Str. 20, 80636 München
Email: support@streamwizard.de
Further provider details are available in the imprint.
You may use the model withdrawal form below, but this is not mandatory. To meet the deadline, it is sufficient that you send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
4. Effects of withdrawal
If you withdraw from this contract, we will reimburse all payments received from you without undue delay and no later than fourteen days from the day on which we receive your notice of withdrawal. For this reimbursement, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise with you.
If you requested that a time-limited digital service (e.g., an ongoing premium subscription) begin during the withdrawal period, you owe us a reasonable amount for the service already provided up to withdrawal. This is calculated proportionally based on the agreed total price relative to the share of the service provided up to withdrawal compared to the total scope owed (§ 357(8) BGB).
5. Early expiry for digital content
For digital content, digital services, immediately provided downloads, platform-related activations, or software licenses activated without delay, your right of withdrawal may expire early if you expressly agree that we begin performing the contract before the withdrawal period ends and you acknowledge that by giving this consent you lose your right of withdrawal.
Model withdrawal form
(If you want to withdraw from the contract, please complete and return this form.)
To: Heiko Barthelmes
Maria-Luiko-Str. 20, 80636 München
Email: support@streamwizard.de
I hereby withdraw from the contract concluded by me for the purchase or rental of the following digital service or software license:
Ordered on: ____________________
Name of consumer: ____________________
Address of consumer: ____________________
Date: ____________________
Signature of consumer (only if communicated on paper): ____________________
Version date: 2026-06-24